Last updated: 5 December 2025

Privacy Policy

Protection of your Personal data and provision of rights to exercise control of said data is of high importance to Thorny Devil Australia. We are open and transparent regarding all facets of how we gather, use, share and protect your personal data and have therein provided our Policy in detail, in compliance with the Australian Privacy Principles (APPs).

1.1 Interpretation

‘Privacy information’ means personal information and sensitive information as defined under Australian law.

‘Personal Data’ (‘Personal Information’) includes information that can identify an individual such as name, address, and date of birth.

‘Controller’ refers to Thorny Devil Australia, the entity that determines the purposes and means of the processing of personal data.

‘Third party’ means a natural or legal person, public authority, agency or body other than the data subject, controller, or processor.

‘Sensitive information’ includes information relating to health or religion, racial or ethnic origin.

‘We’, ‘us’ and ‘our’ refer to Thorny Devil Australia.

1.2 Purpose

The Policy explains how Thorny Devil Australia protects your personal data. Our Privacy Policy lays down the principles by which we collect, store, use and disclose any personal information you provide to us or we collect from other sources.

Our Privacy Policy also informs clients, prospective clients, stakeholders and anyone else whose personal information is protected in dealing with Thorny Devil Australia, about how they can access their personal information, correct personal information held by us, lodge complaints or make any related enquiry.

In all aspects of this Privacy policy, the data ‘controller’ is Thorny Devil Australia.

If you have any questions about our Privacy Policy please contact us via enquiries@thornydevilaustralia.com

1.3 Information Types Collected

We will use your personal data to manage your purchase online by processing your orders, payments and returns via online services and send you notifications of delivery statuses.

We will also use your data to handle complaints and product return matters. Your personal data will be used for identification and to confirm your address with external partners to affect for instance product delivery.

Further, your personal data where provided shall be used to conduct competitions, surveys, reward programs or similar for the purpose of operating these ‘instruments’. Where and if necessary your personal data will be used via email to inform or contact you in regard to these activities.

The following provides examples of the type of information that we collect from you and how we use that information:

 

1.4 Information Usage

Your information is used in many ways – depending on the type of information. The information is gathered to provide service, delivery and other forms of experience enhancement – such as sending you messages regarding new products, specials and competitions.

• Online Purchase: We will use your personal data to manage your online purchase, send you delivery status notifications, and handle customer service related aspects.

• Direct Marketing: Based on opt-in selections made by you, we will use your personal data to send marketing information, product ‘first look’ invitations, recommendations, and general reminders.

• Competitions: We will process and use your personal data to identify you, contact you regarding competition activity, and deliver/follow up after completion.

• Customer Service: Personal data will be used to manage inquiries, handle complaints, and product returns.

• Legal Matters: We will use, when required, your personal data to comply with legal obligations, court rulings, and decisions from appropriate authorities.

• Your Account: We use your personal data to create and manage your account, order information, and shopping history.

1.5 Personal Information Protection

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot absolutely guarantee its security.

In the event that we are required by law to inform you of any unauthorized access to your personal information, we may notify you electronically, in writing, or by phone, if permitted to do so by law.

Our website permits you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of our website by someone else using your password and security questions.

1.6 Cookies and Related Technologies

We participate in and use behaviour-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our websites, or on other websites.

We use cookies to track site usage. "Cookies" are small pieces of information that a website stores via your browser. We may use both session cookies (which expire once a browser is closed) and persistent cookies (which stay on a device until a specified event occurs, such as a period of time expires). Among other things, cookies allow us to provide a more personal and interactive experience and to improve our marketing efforts.

If you choose to disable cookies, some areas or features of our websites may not work properly. We do not store personal information in the cookie.

1.7 Accessing, Correcting, and Making Complaints

You have the right to access and correct your personal information. If you believe we have breached the Privacy Act or an APP, you may make a complaint to our Privacy Officer.

Contact our Privacy Officer:

Email: enquiries@thornydevilaustralia.com

Address: Karama LPO, PO Box 116. Karama NT 0812